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Refund Policy

At XOve™ we guarantee our merchandise to be free of any manufacturing defects and will gladly accept any defective item for a full refund or exchange.

XOve™ Easy Return Process:

1) Send all return requests to returns@xovebaby.com
2) Receive reply including a pre-paid postage label
3) Pack return items in the original box with the new postage label
4) Take to the nearest mailing location

With XOve Inc.'s return policy the only items excluded are monogrammed purchases. All other orders we only ask that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

  • You can return your purchase for up to 60 days from the purchase date.
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Return shipping is absolutely FREE. ($15 charge for international shipments)
  • You will be provided with a pre-paid USPS or UPS shipping label to return the purchase to us.

Once we have received the return (usually within 48 hours of delivery), your refund will be processed and a credit will be automatically applied through your original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days for your credit to post to your account.

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