HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For standard, in stock, purchases we strive to process your order within two (2) business days. Most standard domestic orders shipped via USPS First-Class Mail or USPS Priority Mail are delivered within one (1) week. We also offer expedited services for faster delivery, or international services that can add an additional two (2) weeks for delivery.
See Shipping & Delivery for additional details.
HOW LONG DO PERSONALIZED ITEMS TAKE TO PROCESS?
Standard production time for monogramming is seven (7) business days. Holidays (mid November - Christmas) may take an additional 7 days (two weeks total). However, we do strive to have your items personalized and processed as soon as possible if time permits.
*Personalized processing does not include shipping times.
DO YOU ACCEPT RETURNS OR EXCHANGES?
Yes! We guarantee our merchandise to be free of any manufacturing defects and will gladly accept any defective item for a full refund or exchange.
See the Easy Return Process for more details.
CAN I CANCEL OR RETURN A MONOGRAMMED ITEM?
Orders for personalized items cannot be returned or cancelled except when due to defect.
HOW LONG DOES MY REFUND TAKE?
Once we have received the return (usually within 48 hours of delivery), your refund will be processed and a credit will be automatically applied through your original method of payment within 7 days (one week). Please note that depending on your credit card company, it may take an additional 2-10 business days for your credit to post to your account.
HOW DO I USE A PROMO CODE?
Enter the promo code in your cart during checkout to receive a discount on your order. Only one promo code per purchase; not to be combined with any other offers. Shipping and handling charges still apply. Codes are available for a limited time only.
DO YOU SHIP OUTSIDE OF THE UNITED STATES?
Yes! We currently ship to all 50 states, U.S. territories, PO Boxes, commercial and residential addresses. We also ship outside of the United States to all countries through USPS First-Class International shipping. If your address is not available for shipment at checkout please contact email@example.com
DO YOU HAVE A GIFT REGISTRY?
XOve Baby has partnered with babylist.com to offer a one-stop baby gift registry solution! This allows you to register for your favorite XOve Baby products along with all of your other favorite brands. You can now give your friends and family a list of everything you want, all in one place!
HOW DO I PLACE A GIFT ORDER?
We are excited to offer gift wrapping services that include a free personalized gift note! During checkout, you may enter the gift recipient's address in the shipping address field. Even if you don't purchase gift wrapping, you can include a gift message; simply enter your message in the form at checkout.
WHAT SIZE ARE YOUR PRODUCTS?
All XOve Baby bamboo muslin swaddling blankets are a generous 47" x 47" and the organic bodysuits range in sizes 3-6M, 6-9M, and 9-12M.
See the Size Charts & Information for additional details.
WHAT IF I HAVE QUESTIONS ABOUT YOUR PRODUCTS?
Please contact us at firstname.lastname@example.org
CAN I CARRY YOUR PRODUCTS IN MY STORE?
We love expanding our product reach to new customers and also expanding our giving through new retail locations. Yes, we'd love to hear about your store and working with your business!
Please fill out our Wholesale Form
WHERE DO YOU DONATE AND CAN I SUGGEST SOMEWHERE?
Our donations are currently being sent throughout the continental United States. We are always interested in learning about new organizations and locations in need, and will do our very best to pursue any and all suggestions!
See our current Giving Locations
Fill out the Giving Partnership Application
I LOVE YOUR BRAND... CAN WE COLLABORATE?
You love us, and we love you! We are open to both brand and influencer partnerships. Please fill out the forms below: